ARTICLE 2001 / 2010 · Client care at the Spa
The first consultation: what should you ask before choosing cosmetics?
A client comes to the Spa and says, 'I want my skin to look better.' If you choose a product immediately, you may miss what is truly bothering them. A good consultation turns a broad wish into something specific, realistic and possible to monitor.
Begin with the client's story
Ask what brought the client to the Spa today. Is the skin tight after cleansing, oily by midday, or is skin tone affecting their confidence? Record the client's own words, then ask when the change first appeared. Do not collapse everything into a single skin-type label.
Look at the bottles the client already uses
Ask the client to photograph the front, back and directions of each product. Record morning and evening steps, newly added products and any reactions they have noticed. A photo of the skincare shelf often makes the conversation more concrete than asking, 'Which active ingredients are you using?'
Agree on one goal first
You and the client choose one priority: less tightness after cleansing, steadier moisturizing, or more consistent sun protection. Do not promise to change every concern within a fixed deadline. If the client has pain, swelling, oozing or a persistent abnormal sign, recommend medical assessment.
Connect the conversation with the RON INTERNATIONAL® catalogue
Use the 21 product guides to identify the correct role of the bottle being considered. The first consultation does not need a complete set. When two B5 serums have similar names, verify the exact version before explaining the ingredients.
Read next for clearer consultations
- Partner consultations: from observation to a monitoring plan
- The correct name and version: reading about two similar B5 serum products
- DR.CASO+ PREMIUM® HYALURONIC B5 RESTORE SERUM: understand the product before advising clients
- DR.CASO+ PREMIUM® SERUM HYALURONIC B5: understand the product before advising clients
New RON INTERNATIONAL® article · 13 September 2026. The situation illustrates consultation practice; it is not a product test result. See the related articles for knowledge background and source context.